Privacy Policy
How we collect, use, and protect your personal information
Our Commitment
Pivot Airlines is committed to protecting the privacy of our customers, employees, and business partners. We collect, use, and disclose personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with Pivot Airlines, whether as a passenger, employee, job applicant, or business partner.
Privacy Principles
Identifying Purposes
We identify the purposes for which personal information is collected at or before the time of collection.
Consent
We obtain meaningful consent for the collection, use, and disclosure of personal information.
Limiting Collection
We collect only the personal information necessary for the identified purposes.
Safeguards
We protect personal information with appropriate security safeguards.
Information We Collect
- Contact information (name, address, email, phone)
- Employment information for employees and applicants
- Travel and booking information for passengers
- Payment and financial information
- Technical information (IP address, browser type, device information)
- Communications and correspondence
Your Rights
You have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Withdraw consent for certain uses
- Request deletion where legally permitted
- File a complaint regarding privacy concerns
Website Tracking
For website improvement purposes, we collect anonymous usage data including:
- Internet protocol (IP) addresses
- Web browser details
- Internet service provider information
- Pages of entry and exit
- User device and operating system
- Session timestamps and cookies
This information is not linked to personal identity and is collected solely to understand how visitors use our site and improve user experience.
Privacy Questions?
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Phone: 1-855-WE-PIVOT
Address: 6900 Airport Road, Suite 121, Mississauga, ON L4V 1E8