Accessibility Plan

1. Purpose and Commitment

Pivot Airlines is committed to creating an inclusive environment for all passengers and stakeholders. We are dedicated to identifying, removing, and preventing barriers to accessibility in our aviation services, operations, and facilities.

2. Legal Compliance

Our accessibility initiatives comply with:

• Accessible Canada Act (SC 2019, c 10)
• Accessible Canada Regulations (SOR/2021-241)
• Accessible Transportation Regulations (SOR/2021-243)

3. Areas of Focus

• Aircraft Accessibility: Cabin accommodations, boarding assistance, and in-flight services
• Ground Operations: Terminal accessibility, baggage handling, and ground transportation
• Communication: Visual, auditory, and cognitive accessibility in all communications
• Digital Accessibility: Website, booking systems, and digital touchpoints
• Staff Training: Comprehensive accessibility awareness and assistance training

4. Feedback Process

We welcome feedback on accessibility barriers or suggestions for improvement. You can contact us through:

• Email: Accessibility@Flypivot.com
• Phone: 1-855-WE-PIVOT
• Online feedback form (available below)
• Written correspondence to our office address

5. Implementation Timeline

This accessibility plan is reviewed annually and updated to reflect our ongoing commitment to barrier-free aviation services. Implementation is ongoing with regular assessments and improvements.